Easy and appreciative interaction in challenging encounters

In the professional environment, we encounter many different people, decisions need to be made quickly, numerous conflicts must be resolved, and diverse tasks often have to be managed simultaneously. In such situations, it is helpful to maintain an appreciative approach toward all parties involved while also treating oneself with kindness.

Do you sometimes wonder:
- How could I have expressed myself better?
- How can I communicate my own concerns more effectively?
- How can I remain appreciative, centered and confident in a challenging conversation?

Lydia Kaiser will guide you through the principles of Nonviolent Communication, give you tools to approach challenging conversations and work with practical examples and situations.